Last year, I was invited onto the Mums&Co Mumbition podcast to talk about simplifying life and reclaiming your time. You can listen to the full episode here or dive into a summary of the 25-minute conversation below.

From Call Centre to Chief Organisational Officer

Do you feel overwhelmed by your never-ending to-do list? You’re not alone — and it’s exactly why I built The Happy Life Organiser.

I founded The Happy Life Organiser in 2010 after discovering my passion whilst working as a concierge. I knew by day two that this was what I was born to do.

I’d never planned to start a business. I actually fell into the job by accident. But by May 2010, just three months in, I’d decided to launch my own concierge service. I’d always loved organising things for family and friends, so finding out I could actually get paid to do what I love was eye-opening.

Who I Help

My clients generally fall into two groups:

• Those who struggle with organisation and readily admit it
• Natural organisers who are simply stretched too thin — juggling careers, children, partners, and ageing parents

As I always say: we can do anything as women, but we cannot do everything. That’s where I come in.

What sets The Happy Life Organiser apart

My business is built on three core values: trust, discretion, and genuine care. It’s not simply about ticking off to-do lists. It’s about reducing the overwhelm and giving you more control back in your own life. Everything I do is completely personalised, which is what I believe sets it apart from task marketplace platforms.

I offer seven core services, but my personal favourite is Christmas Concierge, where I supply and decorate trees for homes, Airbnbs, hotel ballrooms and corporate offices. Last year was my busiest yet, with double the bookings from the year before!

How I pivoted through a pandemic

When COVID-19 hit, I had to act fast. I transformed my service to deliver care packages to people in hotel quarantine and lockdown, and demand grew rapidly, with employers sending packages to thank their employees nationwide.

If I hadn’t made that pivot early on, I’m honestly not sure what would have happened to the business. It taught me one of my most important lessons: always listen to what your customers need and be ready to adapt.

Working Smarter, Not Harder

After 15 years in business, one of the most powerful things I’ve learnt is this: just because you can do something doesn’t mean you should.

Delegating is not a weakness. It’s about working smarter, not harder. Being clever with your time rather than simply working longer hours. I’m a firm believer that people should do what they love where possible and outsource pretty much everything else.

The productivity tools I use to stay organised

Here’s what keeps my business and home life running smoothly:

• Trello for project and task management
• Google Sheets and Google Docs for planning and tracking
• Google Keep (shared with my husband) for household shopping lists
• Shared digital calendars so we always know who’s doing what
• A physical diary alongside my colour-coded Outlook calendar

In all honestly, it doesn’t matter which tools you use — what matters is having a system in place and sticking to it.

Please don’t wait until you’re burnt out

One thing I see time and time again is clients leaving it too late. They’ll tell me they’ve been following me on social media for six months or receiving my emails for over a year, but were simply too busy to reach out. By the time they do, it’s become an emergency.

Please don’t wait until you reach that point. A good rule of thumb: if you’ve thought about getting help more than five times, it’s time to act.