Payment Policy

Payment Policy for New Clients
At Sydney Concierge, trust and transparency are at the heart of everything we do. To protect both our valued clients and our business, I have introduced the following payment policy.

Why this policy?
Due to an unfortunate increase in scam attempts across the industry, I’ve put extra safeguards in place. These measures ensure that genuine clients like you receive the smooth, reliable, and personalised service you expect from us.

• Payments must be made via bank transfer only – Wise is an excellent option for international transfers. It’s highly reputable, secure, and offers much lower fees than traditional banks. This way you have peace of mind, and I can get started for you straight away once the payment clears.
• Payment is required in advance at the time of booking
• For packages/retainers, your first invoice must be paid before services commence
• Additionally, for Personal Shopping requests, full payment is required upfront before any purchases are made on your behalf.

Ongoing Clients
Once we have an established working relationship, I’m pleased to offer more flexible payment options, including credit card/Paypal.

Our Commitment
I know that trust is everything when you let someone into your personal life. Sydney Concierge is fully insured, police-checked, and has been providing five-star concierge services since 2010. This policy is simply here to keep things safe and stress-free for everyone.