FIND OUT HOW MUCH MENTAL LOAD YOU’RE CARRYING
RECLAIM MY TIME

0414 737 730

BOOK A CALL

Payment Policy

Payment Policy for New Clients

At The Happy Life Organiser, trust and transparency are at the heart of everything I do. To protect both my clients and my business, payment is required in advance for all new clients before any work begins. This allows me to get started with confidence, keeps everything clear from the beginning, and ensures your service runs smoothly from day one.

Why this policy exists

Unfortunately, there has been an increase in scam attempts and payment issues across service-based industries. Because of this, I have introduced extra safeguards to make sure genuine clients receive the smooth, reliable and personalised service they expect from me.

Payment methods for new clients

New clients can pay via:

  • Bank transfer
  • Wise

Wise is now available as a payment option, especially for international clients or anyone paying from an overseas account.

Why pay through Wise?

Wise is a simple and cost-effective way to pay, particularly if you are transferring money from outside Australia. The benefits include:

  • Transparent fees shown upfront
  • Competitive exchange rates using the mid-market rate
  • Often lower fees than traditional international bank transfers
  • A secure and reputable payment platform 

Once your payment has cleared, I can get started on your tasks.

Packages and retainers

For packages and retainer services, your first invoice must be paid before services commence. This secures your time in my calendar and allows me to begin planning and supporting you properly.

Personal shopping requests

For all personal shopping requests, full payment is required upfront before any purchases are made on your behalf. This includes the cost of the items, any delivery or postage fees and the agreed service time.

Ongoing clients

Once we have an established working relationship, I’m able to offer more flexible payment options, including credit card and PayPal. These options are available at my discretion and will be agreed in advance.

My commitment to you

I know that trust is everything when you let someone into your personal life. The Happy Life Organiser is fully insured, police-checked, and has been providing five-star concierge services since 2010. This policy is here to keep things safe, simple and stress-free for everyone – so you can hand over your to-do list with confidence.